Please note: If you have an issue with your item and the below criteria is met, we will offer a replacement or a credit refund for future orders. We will only consider monetary refunds for exceptional circumstances.

Our return and refund policy lasts 48 hours. If 48 hours has passed since the delivery of your purchase, unfortunately, we can’t offer you a credit refund or exchange.

Instances in which we will issue a credit refund/exchange include but are not limited to:

• Items missing from your order
• Items arriving defective (e.g. wrong variant)
• Failed delivery

We are unable to issue a credit refund or exchange without proof that items are defective/missing. We require a photograph of the items delivered in their original packaging, in addition to a photograph of the paper invoice sent out with your order.

Please note: items may have an odour upon the opening of the package – particularly chicken. This is due to items being tightly vacuum packed and sealed. We do not add any preservatives to our meat (e.g. water and salt), which means items may have a slightly stronger smell. Opening the package and leaving it for 5-10 minutes should eliminate the odour.